1. No Refund Policy
All purchases and wallet top-ups on drapeitnow are final and non-refundable. Once a payment is processed and credits are added to your wallet, the transaction cannot be reversed, cancelled, or refunded under any circumstances.
2. Wallet Credits
- Wallet credits are non-refundable once purchased.
- Credits cannot be exchanged for cash or transferred to another account.
- Unused credits remain in your wallet indefinitely as long as your account is active.
- In case of account termination due to policy violations, remaining wallet balance may be forfeited.
3. Render Charges
Each image generation deducts credits from your wallet based on the selected render tier. The cost per render is clearly displayed before you initiate any generation. Once a render is processed, the deducted amount is non-refundable regardless of whether the output meets your expectations.
4. Failed Generations
In the rare event that a generation fails due to a platform error and not due to invalid inputs or user error, the deducted credits will be automatically restored to your wallet. This is the only circumstance under which credits may be returned.
5. Payment Disputes
If you believe a payment was processed in error or you were charged incorrectly, please contact our support team immediately with your transaction details. We will investigate and resolve legitimate billing errors, but this does not constitute a general refund policy.
6. Acknowledgement
By using drapeitnow and making any purchase, you acknowledge and agree to this no refund policy. We recommend starting with smaller top-up amounts to familiarize yourself with the platform and output quality before making larger purchases.